Refund Policy

Last updated: August 9, 2026

We want you to be completely satisfied with MembershipSoft. This policy details our refund terms, 30-day money-back guarantee, and billing dispute processes.

1. General Terms

Subscription fees are generally non-refundable except under the 30-day money-back guarantee or pro-rated annual subscription terms specified below.

2. 30-Day Money-Back Guarantee

New customers subscribing to Starter, Growth, or Pro Scale plans are eligible for a 100% full refund if requested within 30 days of initial account creation.

3. Annual Plan Refund Terms

For annual subscriptions:

• 0–30 Days: 100% full refund upon cancellation request.
• 31–90 Days: Pro-rated refund based on standard monthly plan rates for months used.
• 91+ Days: Non-refundable. Access remains active through period end.

4. Failed Charges & Dunning Grace Period

If a recurring subscription payment fails, our automated dunning system grants a 7-day grace period for payment updates before account features are restricted.

5. Chargebacks & Payment Disputes

Filing an unauthorized bank chargeback without first contacting support will result in immediate account suspension pending resolution. Please contact support first to resolve billing errors.

6. How to Request a Refund

To request a refund or raise a billing inquiry, contact our team at billing@membershipsoft.com with your account ID and invoice number.